Frequently Asked Questions

We operate on a success-based model. Our fees are typically a percentage of net collections. This ensures our incentives are perfectly aligned with yours: we only win when you do.

Absolutely. We maintain strict HIPAA compliance standards. All data is protected with 256-bit bank-level encryption, and we perform regular internal security audits to ensure your practice remains protected and private.

Agentic AI isn’t just a basic filter; it’s an intelligent layer in our workflow that proactively “thinks” through claim requirements. It identifies potential denials and eligibility issues in real-time before the claim is submitted, significantly increasing your 98%+ first-pass clean claim rate.

We don’t just “note” denials; we have a dedicated Clinical Advocacy team. Every denial is analyzed by an trained specialist who identifies the root cause and aggressively appeals the decision with clinical evidence to secure your payment.

Our leadership and client success teams are headquartered in Houston, Texas, where we provide local accountability and high-level strategy for our partners. To provide world-class efficiency, we leverage a global talent network. This “Follow-the-Sun” workflow means our back-office never sleeps—while your clinic is closed, our global team is processing claims and resolving denials so you have a clean dashboard every morning.

Most practices can go live within 30 days. Our onboarding process includes a deep discovery phase and seamless electronic integration to ensure there is no interruption to your current cash flow.

Our staff consists of trained coding professionals who stay at the forefront of annual CPT and ICD-10 updates. Our internal workflows are strictly aligned with industry best practices to ensure compliant, ethical, and accurate billing.

Yes. We offer Aged A/R Recovery services to “clean up the bucket”. We specialize in chasing down and recovering claims that are 60, 90, or even 120+ days past due.

It is a confidential, no-obligation deep dive into your practice’s financial health. We analyze a sample of your recent claims to identify “leaking” revenue and provide a clear roadmap for improvement.